Frequently Asked Questions

Who can play at BoVegas casino?

BoVegas Casino accepts players from all over the world as long as they are of legal age, 18+ years old. Players may not participate if their jurisdiction is: Indonesia, Israel, Poland, India, Hungary, Malaysia, Germany, Georgia, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination.

Can I have more than one account?

BoVegas Casino allows only one active account per person in the Сasino. Сreating more than one account can result in winnings being voided and all the accounts being terminated.

Can my partner/family member also create an account?

Family Members/Partners/Relatives are allowed to create their own accounts as long as they comply with the Casino Terms & Conditions:

- each customer should use their own credit/debit card for placing the deposits

- upon registering the accounts, Family Members/Partners/Relatives will be required to verify their profiles with copies of their IDs (Passports/Driving Licenses). The documents should be submitted to [email protected] with a prior consulting casino customer support representative.

I can't login into my account. Why is that?

There are a couple of reasons why you would not be able to log in. The most common login issue is incorrect login or password. Please note that passwords are case sensitive, so please make sure the CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.

How do I change personal info on my account?

Unfortunately, there's no technical possibility to change personal profile data on a player's gaming account. In case any info needs to be changed/updated – please contact Customer Service for assistance.

How do I look up my personal info on the account?

For PC users: In order to look up your profile info, please proceed to the Cashier -> Withdraw tab -> click on Magnifying Glass next to your Name For

Mobile users: In order to look up your profile info, please proceed to the Deposit -> Cashier -> Click on Magnifying Glass next to your Name

I can't login into my account. Why is that?

There are a couple of reasons why you would not be able to log in. The most common login issue is incorrect login or password. Please note that passwords are case sensitive, so please make sure the CAPS Lock key on your device is not active. If you are positive that you are entering the correct information, please contact Customer Support via Live Chat or over the phone for assistance.

How do I look up my account history (bonuses, deposits, withdrawals)?

For PC users: In order to look up your account history, please proceed to the Menu -> Account History -> Enter the date range and then select 'Search' to see your past transactions

For Mobile users: In order to look up your account history, please proceed to the Menu -> Account History - > Enter the date range and then select 'Search' to see your past transactions

What is a welcome bonus?

A welcome or sign-up bonus is a welcoming bonus, designed for new players to try out the games before making their first deposit with us. In order to activate your free bonus – please contact the Customer Support team.

How many sign-up bonuses can I receive?

A player can redeem one sign-up bonus before placing a deposit. Using multiple sign-up bonuses is considered to be a violation of casino Terms & Conditions that might result in your winnings derived from the bonus being voided.

What is a match bonus?

It's a type of a bonus that matches your deposit amount up to a certain percentage/amount of spins (or both). A match bonus can be found and claimed in your cashier/promotions tab (for mobile) either before or right after placing a deposit. In case you have any issues while redeeming a bonus – please contact the Customer Support team.

What types of match bonuses do you have?

Percentage Match Bonus – upon redeeming this type of bonus, you will receive a certain percentage on top of the deposit amount. For instance, a 100% match bonus with a $100 deposit will give you an extra $100 to spend. Your total bankroll will then be $200.

Spins Match bonus – this type of bonus adds a specific amount of spins on top of your deposit to play certain slot games. The number of spins varies depending on the bonus itself. (e.g. 90 spins with a deposit amount of $100)

Percentage + Free Spins Match bonus – it's a combination of the two previous bonus types that applies both percentage + the free spins on top of your deposit amount (e.g. 100% + 15 free spins with a deposit amount of $75)

What is a Free Chip bonus?

It's a free cashback bonus that can be redeemed by a Customer Support representative in case your balance goes below $1. You cannot request multiple FC promotions consecutively. If you have played with one FC and are subsequently willing to claim another one, a real-money deposit needs to be made in the interim for you to be eligible to claim the second Free Chip.

Can I redeem multiple bonuses simultaneously?

Multiple bonuses cannot be redeemed at the same time – there can be only one active bonus on your account at any given point. In order to claim any type of bonus, you need to make sure that your previous bonus balance has dropped below $1.

Can I withdraw my winnings from a sign-up bonus?

All No Deposit Bonuses are subject to the Playthrough Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games and 60 times for roulette games.

The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have a max cash-out of over $100.

Once you meet the Wager Requirements for the sign-up bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance, and you will not be able to withdraw these funds.

Upon requesting the withdrawal of the winnings, you should place at least one deposit to verify the account in the system. The minimum withdrawal amount starts with $100; following up on that, you will be required to place a deposit equal to the difference between the minimum withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting the cashout.

My balance from the sign-up bonus suddenly disappeared/reduced! What happened?

All No Deposit Bonuses are subject to the Wager Requirements and Maximum Cashout Limits. The bonus amount must be wagered a minimum of 50 times for slot games or card games and 60. Once you meet the Wager Requirements for the sign-up bonus, any amount that is over the Maximum Cashout Limit will be automatically removed from the balance and you will not be able to withdraw these funds.

What is a Free Spins Match Bonus?

This type of bonus adds a specific amount of spins on top of your deposit to play certain slot games. The number of free spins varies depending on the bonus itself. (e.g. 90 Free Spins on Cash Bandits 3 game with a deposit amount of $100).

The number of lines and bet amount are fixed up to the moment free spins are fully used. After the Free spins are added to your account, all the games will be locked except for the one you received Free Spins on.

The amount of money won with Free Spins has to be wagered 20 times for the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise your winnings accrued with a bonus might be voided.

This bonus type has no maximum cashout.

Can I get any free spins for email verification?

Yes, it's a free no deposit that you can get for verifying your email address. Just go to the Live Chat or verify email via Cashier (Coupon sets) in Lobby or via Welcome email received after the registration.

How can I get extra Free Spins as per a Match bonus?

Free Spins apply exclusively to one particular slot game. The player's account balance must be less than $1 in order to claim any Free Spins offer. The amount of money won with Free Spins has to be wagered 40 times for the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards.

The maximum cash-out amount from the Free Spins offer is 5 times the number of free spins credited within the promotion.

In order to qualify for the Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to particular slot games determined by the offer.

Customers cannot redeem multiple free spins offers consecutively unless otherwise stated in the respective offer.

Free Spins attached to the Match bonus have no Wagering Requirements and Maximum Withdrawal Limits except for the initial requirements of the Match bonus itself. All Extra Free Spins are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.

Can I redeem multiple bonuses simultaneously?

Multiple bonuses cannot be redeemed at the same time – there can be only one active bonus on your account at any given point. In order to claim any type of bonus, you need to make sure that your previous bonus balance has dropped below $1.

When is my bonus considered to be finished?

All of the bonus types are subject to Playthrough Requirement. Playthrough (Wagering/Rollover) - is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount.

The Playthrough progress can be checked by clicking on your Playable Balance (on the top right-hand corner for PC and on the bottom right-hand corner for Mobile). Once the reflected amount reaches 0, it means the playthrough is completed, and your bonus balance is converted into the withdrawal amount.

How can I accumulate and use my comp points?

Comp Points, an automated "advancement" bonus, are being accumulated while you're placing bets in our Casino. For every $10 that you wager, you get 1 CP, but this ratio might be significantly improved per player's VIP offer. In our Cashier tab (Playable Balance section for Mobile), you can redeem 100 CP to get $1 on your playable balance without any wagering or maximum cash out restrictions attached to it.

To withdraw your Comp Points, please, go to your Cashier -> My Account -> Comp Points (from mobile, click on your playable balance and then – “Redeem” button near your Comp Points balance). Once you're there, you may enter the amount of Comp Points you'd like to convert and click on the button "Redeem."

Note that you will be able to convert your Comp Point if there are at least 100 CP available on your account; otherwise, your request will be dismissed.

It's advisable to redeem your Comp Point balance only in case there's no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.

Are there any restrictions attached to my comp points?

Comp Points are converted into Real Cash, which means that there won't be any limitations attached to them. However, it's advisable to redeem your Comp Point balance only in case there's no active bonus on your account. Otherwise, bonus restrictions will be attached to the converted amount.

How do I convert my comp points into real money?

For Mobile users: In order to redeem your Comp Point Balance, please go to 'Lobby' -> tap your 'Balance' on the bottom right-hand corner of your screen 'Comp Points' -> 'Redeem' -> enter the needed amount of comp points that you'd like to redeem -> hit 'Redeem'

For PC users: In order to redeem your Comp Point Balance, please go to 'Lobby' -> tap your 'Balance' on the top right-hand corner of your screen -> 'Comp Points' -> 'Redeem' -> enter the needed amount of comp points that you'd like to redeem -> hit 'Redeem'

What games are included in my bonus for slots?

The Bonuses for SLOTS include the following game titles: all Slot Games (except for the Progressive Slots), Keno, Bingo, Scratch Cards, and European Slot Poker. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise, your winnings accrued with a bonus might be voided.

What games are included in my bonus for cards?

The Bonuses for CARDS include the following game titles: all Blackjack games, except for Live Dealer titles. You may also play all Video Poker titles, Tri Card Poker, Vegas Three Card Rummy, Texas Hold'Em Bonus Poker, and Perfect Pairs. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise, your winnings accrued with a bonus might be voided.

What games are included in my bonus for roulette?

The Bonuses for ROULETTE include the following game titles: European and American Roulette. Please note that you should not place outside bets or play excluded games; otherwise, your winnings accrued with a bonus might be voided.

What games are excluded from the bonuses?

Unless otherwise stated in the bonus terms, playing the following games with a bonus will void all winnings accrued: Progressive Slots/Cards, Live Dealer games, Fish Catch, Baccarat, Craps, Pai Gow Poker, Pontoon 21, Sic Bo and War. These games are considered excluded from all the promotions. Please, refer to the description of the bonus you've chosen for more details on the included games.

What is the playthrough?

Playthrough (Wagering/Rollover) - is the specific amount of money that you need to bet overall before you can withdraw the bonus or collect any winnings derived from it. Every bet placed gets the total playthrough decreased by the bet amount. When it stands at 0, it means the playthrough is completed.

Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:

Slots, Video Slots, Keno and Scratch Cards - 1.00
Card Games - 0.25
Video Poker - 0.25
Roulette - 1.00

Can you give me an example of a playthrough?

Depending on the bonus type, there can be different playthrough multipliers. For example, for the Match Bonuses, the wagering requirements are calculated as (deposit + bonus) x30 for slots, x35 for cards, and x60 for roulette.

It is calculated this way: if you deposit $100 and take a 200% match bonus for slots on top, you will receive $300 in total. Thus, playthrough will be:

($100+$200)*30 =$9000. Each time you place a bet, no matter if it is a winning or losing one, the playthrough will deduct from the bet amount and will be decreasing. Once the playthrough reaches 0, the bonus money will be converted into a withdrawable balance.

How do I find out my current playthrough progress?

The Playthrough progress can be checked by clicking on your Playable Balance (in the top right-hand corner for PC, and in the bottom right-hand corner for Mobile)

Can I withdraw my winnings if my playthrough is not finished?

All of the bonus types at BoVegas casino are subject to Playthrough Requirement. If you decide to take a bonus or promotion, please make sure to check that any associated wagering requirements are met before requesting a payout. Failure to meet the wagering requirements will result in the withdrawal request being denied.

What is the maximum cashout for the bonus?

It depends on the bonus that you have chosen to play with. Please contact Customer Support to get explicit information about your active promotion.

In general, only certain bonuses come with a maximum cash-out restriction (e.g., No-Deposit Bonuses or Cashback Bonuses). It means that you may withdraw the funds up to a maximum cash-out value determined by the bonus conditions, but not more than that. Thus, if wagering requirements are met, but your balance is above the predetermined maximum cashout limit, the extra funds will be either deducted automatically (after the playthrough is completed), or our Finance Department will void the excess upon the withdrawal.

I've chosen a bonus with no maximum cashout. Does it mean that I'll be able to cashout everything once the playthrough is completed?

In case a bonus chosen (e.g. Percentage Match bonus) comes with no maximum cashout limit – it means you can withdraw all the winnings derived from it, except for the initial bonus amount. Therefore, the exceeding bonus amount will be automatically deducted upon the withdrawal request.

For example, if you deposit $100 and take a 200% match bonus on top, you will receive $200 as a bonus amount turning your total playable balance into $300 ($100 deposit + $200 bonus). Once the playthrough requirement for the bonus is met and you decide to withdraw your winnings – the initial bonus amount of $200 will be deducted automatically by the system and the rest of the winnings will be yours to keep.

Certain match bonuses (e.g. Free Spins Match bonuses) come with completely no maximum cashout limit allowing you to withdraw all the winnings accrued from it. For example, if you deposit $100 and redeem 90 Free Spins on top of it, your entire balance will become withdrawable after successfully completing the playthrough requirement.

However, we do recommend checking the bonus description before you choose to redeem it as some of the bonus offers come with a maximum cashout limit.

Is there the maximum bet amount when I play with a bonus?

The maximum bet amount restriction is not applied when using a bonus. Therefore, you are welcome to check the minimum/maximum bet of the chosen game & place the preferable bet.

What is the maximum and the minimum I can bet in a game?

The betting limits aren't set for each & every game, they vary from one game to another. Therefore, you can bet according to the betting limits of a chosen game (e.g. minimum $0.01, maximum - $100)

Where can I check my betting history for slots?

The following instructions are compatible with any type of device (Mobile, PC, or Tablet):

In order to check betting history for slots, please enter ANY slot game on a website, go to 'Menu' -> 'History'. Please note that according to the Casino Policy, your betting history records will be retained on your gaming account within one year.

Where can I check my betting history for cards?

The following instructions are compatible with any type of device (Mobile, PC, or Tablet):

In order to check your betting history for card games, please enter a PARTICULAR card game you are interested in, go to 'Menu' -> 'Game History' (please note that some of the card games don't contain the records of your betting history, in such case – please don't hesitate to contact Customer Support for further assistance).
Please note that according to the Casino Policy, your betting history records will be retained on your gaming account within a one-year time frame.

Where can I check my betting history for roulette?

The following instructions are compatible with any type of device (Mobile, PC, or Tablet):

In order to check your betting history for Roulette, please enter a PARTICULAR roulette game you are interested in (American/European Roulette), go to 'Menu' -> 'Game History'

Please note that according to the Casino Policy, your betting history records will be retained on your gaming account within a one-year time frame.

I don't think that a bet paid out correctly. Is there a way to check the betting history?

In order to check betting history for slots, please enter ANY slot game on a website, go to 'Menu'-> 'History'. In order to check betting history for card games, please enter a PARTICULAR card game you are interested in, go to 'Menu' -> 'Game History' (please note that some of the card games don't contain the records of your betting history, in such case – please don't hesitate to contact Customer Support for further assistance)

In order to check your betting history for Roulette, please enter a PARTICULAR roulette game you are interested in (American/European Roulette), go to 'Menu' -> 'Game History'.

Who is your game provider?

BoVegas casino games are powered by Real Time Gaming provider - one of the premium gambling software solutions used by regulated online and mobile casinos licensed to provide their services to players worldwide.

How can I play Live Dealer games?

Those games can be played strictly with deposited money, no bonuses allowed. In order to play Live Dealer games, a player should pick the corresponding game type inside the Casino Lobby and transfer his/her casino funds into the Live Dealer games (the money can be transferred back and forth an unlimited amount of times).

What does "volatility" mean?

The game's volatility defines the payouts' amount and frequency. This indicator determines how much and how often you can expect to win during your playing session. Each game has a unique volatility value that can be checked in its description. To do that, you should move your cursor to the preferred game and click on the "Info" symbol that appears on the faded panel.

I've started playing with a bonus and there is a lock on certain games. Why is that?

All of the casino bonuses are restricted by the game types: there are bonuses for slots, cards and roulette, and playing excluded games with a chosen bonus is strictly prohibited (otherwise, your winnings might be voided). Some of the game titles get completely locked by the system as soon as you activate a bonus (e.g. Progressive Slots/Table Games and Fish Catch) and can be unlocked only upon completing the wagering requirement. However, not all of the games get locked automatically. If a player has chosen to use a promotion, it's their sole responsibility to ensure placing bets in included games.

What are progressive games?

Progressive games (slots & cards) fall into the Wide Network Progressives category, meaning they are linked to a jackpot network that encompasses all online casinos that operate on Real Time Gaming software. Progressive Slot/Card games are located in a separate section called 'Progressives' and can be played strictly with deposited money, no bonuses allowed (Aztec's Millions, Jackpot Cleopatra's Gold, Jackpot Piñatas, Megasaur, Shopping Spree II, Spirit Of the Inka, Caribbean Hold'Em Poker, Let'Em Ride, Caribbean Stud Poker).

How can I be sure the games are fair?

Games at BoVegas casino are provided by Real Time Gaming licensed gambling software. We guarantee fair play at any time and within any game chosen through the use of a certified Random Number Generator (RNG). This known system warrants absolute random results and has been widely tested by running hundreds of millions of game rounds.

The reels are spinning slowly. Is there a way to speed them up?

For PC users: The game speed can be adjusted inside of any slot game by clicking on the corresponding 'speed' change button (the design of the icon itself might vary from game to game – 'flash' icon, 'play' icon, etc) For Mobile users: The game speed can be adjusted by clicking on the corresponding 'speed' change button in 'Menu' inside of any slot game (the design of the icon itself might vary from game to game – 'flash' icon, 'play' icon, etc)

What is the difference between the regular slots and the progressive ones?

Local Jackpot Games are confined to just one game in one online casino. Here, the amount of the jackpot will also grow thanks to the bets made by players. Just like the progressive jackpots in slots, the number of local jackpots will also grow based on the number of bets made by the players. Although multiple online casinos may carry a single slot game, still each casino will list a different jackpot amount for that game and may grow at a different pace. And since this is a local jackpot for a specific online casino, only the participating casino players can contribute to the pool and win the jackpot. But the good news is that players will have a higher chance of hitting these jackpots compared to the wide-area progressive or network jackpot.

What gameplay options do you offer?

Instant Play Mode (for PC) – players tap on the Instant Play button in their web browser (e.g. Google Chrome, Firefox) to play the full game without needing to install it first.

Mobile Version – a simplified version of the website, where players can instantly play optimized games from their mobile browsers (e.g. Google Chrome, Safari)

What is a Download option indicated on the website?

It is a PC Software – a desktop casino software that is compatible only with Windows OS. This mode offers a full range of BoVegas casino games. Please note that casino software is available only for Windows users. MAC and Linux users can use Flash versions through regular access to the website on their browsers.

How can I download the casino software?

To begin downloading the casino software, you would need to click the "DOWNLOAD" button. Please save the file to your PC to have access to ALL the games offered at BoVegas. Once saved, you can start the software installation by following easy, user-friendly instructions.

Can I play on Mac?

MAC and Linux users can use Flash versions through regular access to the website on their browsers. (E.g. Safari, Google Chrome, Firefox). However, they will not be able to download or install Casino Software as it's compatible only with Windows OS.

Is there an option to play for fun? What is a Demo Play?

Demo Play provides players with a chance to play the games, get to know the format and betting options without depositing real money. In order to get to the Demo Play, you need to go to the Games page, choose the game and click the Demo play button and play any game you want to.

Do you have a mobile app I can download from Google Play or AppStore?

BoVegas casino has mobile apps neither for Android nor for iOS. Nevertheless, players can play optimized casino games from their mobile browsers (e.g., Safari, Google Chrome).

What deposit methods do you have?

Please note that we accept only regular Visa, Mastercard, AMEX, and Discover cards as the first priority. Transactions with a prepaid/gift card are permitted only if it's open for international online purchases. Alternatively, you can deposit with Bitcoin, Litecoin, or Ethereum. The availability of such payment methods like Payment Vouchers depends on the customer's location and should be checked in the Cashier.

What are your deposit limits?

The minimum deposit amount starts from $25. Maximum - $1000 per transaction. The minimum deposit amount for Ethereum depends on the currency -$100, 100 EUR, and 150 AUD.

Do you accept CashApp?

We don't support CashApp electronic payments as a separate depositing method, however we accept transactions made with CashApp-issued cards through the credit/debit card depositing method in the player's cashier.

Do you accept PayPal? What about bank transfers/mobile payments/e-checks?

We don't support PayPal electronic payments as a separate depositing method, however we accept transactions made with PayPal-issued cards through the credit/debit card depositing method in the player's cashier.

Please note that BoVegas casino doesn't support bank transfers, mobile payments or e-checks.

Can I use another person's card to place a deposit?

The customers are allowed to use only their own credit/debit cards issued in their name. In case of using another person's card – the customer will be required to submit the following documents to ensure that the transactions made with our casino were fully authorized and confirmed by the cardholder:

-copy of both of their IDs (front and back)

-copy of the credit card (front and back)

-written and signed permission from the Credit Card holder saying that he allows this person to use his CC ending with XXXX to deposit to BoVegas casino (with date and signature at the end).

Are there any fees for depositing the funds? Why does the amount on my card statement differ from the amount I've chosen to deposit in the Cashier?

Please be informed that we do not charge any deposit and/or payout fees whatsoever. However, the bank that you used to perform a transaction, as well as any other intermediate banks/payment providers involved, may charge additional processing and/or exchange fees at their sole discretion. Please note that by our terms and conditions we shall not be held responsible for the full cost of such fees.

How long does it take for a deposit to go through?

The transaction time may vary depending on the payment method:
Whenever you choose to use your debit/credit card, money will be instantly taken out of your account. Cryptocurrency deposits are pretty fast but still require some time (up to 20 minutes) to get verified in the blockchain system.

Can I place a deposit using a gift/prepaid card?

Please note that we accept only regular Visa, Mastercard, AMEX, and Discover cards as the first priority. Transactions with a prepaid/gift card are permitted only if it's open for international online purchases.

Can I change the currency on my account?

The currency can be set up only during the registration process and cannot be changed afterward. In case you mistakenly picked the wrong currency – please don't hesitate to contact Customer Support for immediate assistance.

What is the difference between these cryptocurrencies: Bitcoin, Litecoin and Ethereum?

The main difference between these cryptocurrencies is their transaction speed and fees applied:

Bitcoin transactions, for instance, could take up to 40 minutes - depending on the fees involved. Litecoin transactions depend entirely on network load; they usually take 2-8 minutes to complete. The blockchain fee for this currency is fixed and applies automatically.

Ethereum transfer takes anywhere between 30 seconds to 6 min if you pay the standard gas fee price.

How do I deposit with BTC?

In order to place a deposit with Bitcoin, please follow the steps below to get started:

- Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (Mobile device).

- Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AUD).

- You'll be provided with a Bitcoin address that is valid for up to 15 minutes for your current requested transaction only. Please note that for each new Bitcoin deposit, you'll need to generate a new Bitcoin address via the Cashier.

- Copy the Bitcoin address from the Cashier and transfer the amount you wish to deposit to this address.

- Please, ensure that you do NOT close or refresh the Cashier page while depositing!

- Once the amount is transferred from your Bitcoin wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes.

- If you don't have a Bitcoin wallet yet –Coinbase.com has a great video to help you get your account up and running: www.youtube.com/watch?v=I3I2WFHrIIw

How do I deposit with Ethereum?

In order to place a deposit with Ethereum, please follow the steps below to get started:

- Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (Mobile device).

- Insert the amount you wish to deposit and click Next (the minimum deposit is $50 (for EUR/AUD equivalent according to the latest exchange rate). A transaction of less than $50 (or any EUR/AUD currency equivalent) will be subject to fees according to 3rd party providers.)

- You'll be provided with an Ethereum address that is valid for up to 15 minutes for your current requested transaction only. Please note that for each new Ethereum deposit, you'll need to generate a new Ethereum address via the Cashier.

- Copy the Ethereum address from the Cashier and transfer the amount you wish to deposit to this address.

- Please, ensure that you do NOT close or refresh the Cashier page while depositing!

- Once the amount is transferred from your Ethereum wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes.

How do I deposit with Litecoin?

In order to place a deposit with Litecoin, please follow the steps below to get started:

- Enter your account on our website and go to the Cashier (Instant Play / Download) or the Deposit Tab (mobile device).

- Insert the amount you wish to deposit and click Next. (Minimum deposit amount is $25 /€25 / $25AU).

- You'll be provided with a Litecoin address that is valid for up to 15 minutes for your current requested transaction only. Please note that for each new Litecoin deposit, you'll need to generate a new Litecoin address via the Cashier.

- Copy the Litecoin address from the Cashier and transfer the amount you wish to deposit to this address.

- Please, ensure that you do NOT close or refresh the Cashier page while depositing!

- Once the amount is transferred from your Litecoin wallet, you may update your status in the Cashier by clicking “Check Status.” The transaction will be confirmed and automatically added to your balance within 10-20 minutes