Terms and Conditions
These Terms and Conditions apply to you, and are binding upon you, if you Participate at www.BoVegas.com
By playing at BoVegas (the "Casino"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
Mentioned below are the BoVegas' terms. Read them thoroughly to ensure that you completely understand the conditions and are ready to abide by them. Consulting the Website and/or the Support once every three months is strongly suggested. Terms and conditions relating to any promotion and / or offer are subject to possible future changes. It is the player's sole responsibility to regularly look out for alterations and updates. If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and remove the Software from your computer / laptop / mobile device.
You are bound by the Rules in any event shall you use the Service or the Software / any platform provided by BoVegas online casino, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us for further processing on our side.
We use the most ultimate and unrivaled methods to maintain and secure clients' sensitive and personal data, thereby ensuring protection for all the customers. These include transmission of sensitive data to and from the customer application, encryption of the login, password information, and allocation of data from our gaming servers.
1. Key definitions
“BoVegas Online Casino” means the brand and all products and services, offered “Online” (accessed via PC, laptop, mobile and tablet) via www.BoVegas.com
“Customer/s”, “Player/s” mean(s) a Registered Client at www.bovegas.com;
“Games” means any and all games offered by BoVegas Online Casino;
“Service” means any availability to, and provision of, the Software that enables you to play games or use the Software in any manner whatsoever;
“Software” means any software owned by or licensed to us in order for you to play, or any downloadable/flash/mobile game versions of the software offered by BoVegas Online Casino;
“We/Us/Our” means BoVegas Online Casino and its managing company, together with (where context permits) its holding companies and associated companies;
“Website” means www.BoVegas.com;
2. Player description and securities at BoVegas online casino
2.1. Player may only participate at BoVegas Online Casino if s/he is of legal age (18+).
2.2. All players of the Casino must be of legal age (18+). Permanent and temporary residents of Indonesia, Israel, Poland, India, Hungary, Malaysia, Nigeria, Germany, Georgia, Russian Federation, Ukraine, Belarus, China, Romania, the Netherlands Antilles and Costa Rica, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination.
2.3. Players from certain countries will not be able to make use of the Free Chip provided by the casino. Namely, from the following countries: Azerbaijan
2.4. Full comprehension of the steps connected with online gambling through the use of BoVegas platform and “Rules” of the games is crucial for every Player in the casino. Therefore, player accepts that Participation at BoVegas Online Casino is at one's sole option, discretion and risk. Furthermore, players agree that Participation at BoVegas Online Casino is for personal entertainment purposes only.
2.5. Username and password are considered to be confidential information. As such, it's Player's sole responsibility to keep above mentioned data in private custody. It is prohibited to provide their account data to any third parties, including, but not limited to any minor. The Company shall not be required to maintain login information or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Company's error.
2.6. BoVegas software / website shall be used by the Player only in order to gamble online for their own private use. Utilizing it for others is prohibited.
2.7. The Casino reserves the right to check your logs and transactions and to cancel any promotion entitlement, when a player uses the Casino not only for his/her own private online gambling uses.
2.8. BoVegas random number generator system defines the result and outcome of all the provided games. The player's full agreement to this is essential.
2.9. The Player fully comprehends and is conscious of the fact that s/he might lose funds by playing games at BoVegas casino.
2.10. Understanding of the fact that BoVegas reserves the rights to limit and / or deny any wagers placed by player is a must. Casino also retains the right to deny any game bonus for reasons including, but not confined to, player's calumny. In case of abuse, the player's membership shall be terminated, and s/he will be disallowed to use the casino in the future.
2.11. Only legitimate and correct player details placed upon the registration shall be accepted.
2.12. The casino reserves the right to review/check logs and transaction records at any time, for any reason whatsoever.
2.13. By downloading the casino's software or signing up for any offer(s), player agrees to the receipt of occasional promotional e-mails from us & our affiliated programs.
2.14. Terms and conditions associated to any promotion / offer are subject to future changes. It is the player's sole responsibility to regularly check out for modifications and updates.
2.15. BoVegas recommends its Players to make a copy of the transactions made, game rules, withdrawal regulations, and recent updates. Players are advised to save such details in a handy place in order to avoid any possible future confusions, misunderstandings or disputes.
2.16. It is necessary to read, understand and agree to the above mentioned terms and conditions before installing and using the casino's software.
Players in breach of Section 2 or otherwise in breach of these terms will be barred from collecting any winnings, gained by playing at BoVegas. Furthermore, any person who is knowingly in breach of Section 2 may be committing fraud and may be subject to criminal prosecution.
3. Bonuses terms and conditions at BoVegas online casino
3.1. No Deposit Bonuses
Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:
3.1.1. The bonus amount must be wagered a minimum of 50 times for slot games (namely, video slots, 3-reel slots, keno, bingo, and scratch cards) or card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold'em Bonus Poker) and 60 times for roulette games (American and European roulette with outside bets disabled). Bets placed on excluded games will void all the winnings generated by playing at the casino.
3.1.2. The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in Terms and Conditions of a particular bonus.
3.1.3. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids winnings to be withdrawn.
3.1.4. All No Deposit Bonuses are subject to the Wager Requirements and Maximum Withdrawal Limits listed above (unless otherwise stated).
3.1.5. Once a player has met the Wager Requirements and is able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from the balance, as the player will not be able to withdraw these funds.
3.1.6. Redemption of no deposit bonus is only entitled to one account per person, per household or per computer. Customers with multiple accounts who are redeeming just free bonuses or coupons could be grounds for locking all accounts with all transactions on winnings forfeited.
3.1.7. Each no deposit promo offered may have different restrictions depending on the promotion sent by the casino and/or its affiliates. Please read the restriction on the free cash bonus before using it.
3.1.8. No deposit bonuses cannot be used to play the progressive games; usage of the free bonuses in progressive games would nullify all winnings.
3.1.9. Additional terms and conditions of the No Deposit Bonuses:
Upon requesting for the withdrawal of the winnings, the player shall place at least one deposit to verify the account in the system. The list of documents listed in p. 8 (Withdrawal Procedure at BoVegas online casino) shall be provided prior to requesting for the withdrawal. The min amount of the withdrawal starts with $100; following up on that, the player will be required to place a deposit, equal to the difference between min withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
3.2. Free Chip
Unless stated otherwise, all Free Chip bonuses are subject to the following terms and conditions:
3.2.1. The bonus amount must be wagered a minimum of 40 times for slot games (namely, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards); 45 times for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold'em Bonus Poker); or 60 times for roulette (American and European roulette; with outside bets disabled). The player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of the Free Chip (unless otherwise stated).
3.2.2. The max withdrawal amount (unless otherwise stated) from the Free Chip is 5 (five) times the face value of the bonus.
3.2.3. Players cannot request for multiple Free Chip promotions consecutively. If the player has played with one Free Chip and is subsequently willing to claim another one, a real-money deposit needs to be made in the interim for the player to be eligible to claim the second Free Chip. Please note that in order to qualify for the Free Chip, there shall be at least $60 deposit (either in total or by one transaction since the last Free Chip played, unless otherwise offered by Account manager). Any winnings resulting from multiple Free Chip bonuses will be void. For example, should a Player redeem two Free Chip promotions in a row, s/he will not be able to withdraw any winnings generated by playing on said chip.
3.2.4. All Free Chip Bonuses are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
3.2.5. Once the player has met the Wager Requirements, any amount that is over the Maximum Withdrawal Limit will be removed from the player's playable balance, as s/he will not be able to withdraw these funds.
3.2.6. While mixing deposits and Free Chip bonuses is not allowed, BoVegas Online Casino is aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a Free Chip, the wagering requirements and maximum allowed cashout of the mentioned bonus will still apply. Shall you observe the mentioned case, please make sure to contact the Customer Support Department for a further possible application of the correct bonus.
3.2.7. The Player's account balance must be $1.00 or less in order to claim any promotion other than a deposit bonus.
3.2.8. If the customer plays any game different from the allowed ones as indicated on the coupon, winnings will be void.
3.2.9. Free Chip bonuses cannot be used to play the progressive games; usage of the free chip in progressive games would nullify all winnings and transactions.
3.2.10. Management reserves the right to lock or close any account abusing the free chip promotions offered by the casino.
3.3. Free Spins
Unless stated otherwise, all Free Spins offers are subject to the following terms and conditions:
3.3.1. Free Spins apply exclusively to one particular slot game.
3.3.2. Player account balance must be less than $1 in order to claim any Free Spins offer.
3.3.3. Once the Free Spins are credited, all the games will be unavailable except for the one you received Free Spins on.
No Deposit Free Spins
The No Deposit Bonus is credited on the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards. Please note that you should wager 50 times in order to withdraw your winnings. A Player should not place bets/stakes in the games outside from the bonus; otherwise the winnings obtained with a bonus might be voided. This bonus comes with a maximum cashout limit: number of spins x2.
Match Bonus for Spins
The Match Bonus for Spins adds a specific amount of Spins on top of your deposit.
The Bonus is credited on the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards and has to be wagered 20 times prior to withdrawing. Please note that you should not place bets/stakes in the games excluded from the bonus; otherwise your winnings obtained with a bonus might be voided.
Unless stated otherwise, this bonus type has no maximum cashout restriction.
Extra Free Spins (as per Match Bonus).
Free Spins that come with the Match Bonus have no Wagering Requirements and Maximum Withdrawal Limits. All extra Free Spins are subject to the Wager Requirements and Maximum Withdrawal Limits. Extra Free Spins will be applied to a particular slot game stated in the offer.
3.3.4. The amount of money won with Free Spins has to be wagered 40 times for the following games: European Slot Poker, Video slots, 3-reel slots, Keno, Bingo, and Scratch Cards.
3.3.5. The maximum cash-out amount from the Free Spins offer is 5 times the number of free spins credited within the promotion.
3.3.6. In order to qualify for Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to particular slot game determined by the offer.
3.3.7. Customers cannot redeem multiple free spins offers consecutively unless otherwise stated in respective offer.
3.3.8. Free Spins attached to the Match bonus have no Wagering Requirements and Maximum Withdrawal Limits except for the initial requirements of the Match bonus itself. All Extra Free Spins are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
3.4. Match Bonuses
3.4.1. Match bonuses for slot games (Video slots, 3-reel slots, Keno, Bingo and Scratch Cards): the total playable amount (deposit + bonus) must be wagered a minimum of 30 times (unless otherwise stated). The player shall not place bets / stakes on games other than stated under Terms and Conditions of the Match bonus (unless otherwise stated); otherwise, the winnings might be void due to playing excluded games.
3.4.2. Match bonuses for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold'em Bonus Poker): the total playable amount (deposit + bonus) must be wagered a minimum of 35 times (unless otherwise stated). The player shall not place bets / stakes on games other than stated under Terms and Conditions of the Match bonus (unless otherwise stated); otherwise, the winnings might be void due to playing excluded games.
3.4.3. Match Bonuses for roulette games (American and European Roulette): the total playable amount (deposit + bonus) must be wagered a minimum of 60 times (unless otherwise stated). The player shall not place bets/stakes on games other than stated under Terms and Conditions of the Match bonus; otherwise, the winnings might be void due to playing excluded games. Should the player be identified in placing outside bets while playing Roulette games with bonuses, the casino management reserves the right to void the winnings.
3.4.4. If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Wagering requirements are met before requesting a withdrawal. Failure to meet the wagering requirements will result in the withdrawal request being denied.
3.4.5. Claiming multiple bonuses: The player may not mix or combine promotions / bonuses. If multiple bonuses are mixed, the player's casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by the casino management, the player cannot claim any Free Chip if there is a pending withdrawal in place or if the player has an existing balance.
3.5. Weekly Cashback
3.5.1. Weekly CashBack is credited Sunday through Monday for certain player classes with no pending withdrawals in place, no withdrawals executed over the previous 7 days and with an active balance under $1. To check if your player class qualifies, please address to your Casino host or contact Customer support.
3.5.2. Weekly CashBack is calculated on all deposits made over the previous 7 days, with the minimum of $1000) to qualify.
3.5.3. CashBack bonuses must be wagered a minimum of 30 times for slot games (Particularly, video slots, 3-reel slots, keno, bingo, and scratch cards) or a minimum of 35 for card games (Video poker, Blackjack, Blackjack multi-hand, Tri-Card Poker, Three Card Rummy, and Texas Hold'em Bonus Poker). Bets placed on excluded games will void all earned casino winnings.
3.5.4. Unless otherwise stated, all Cash Back Bonuses come with no max cash out.
3.5.5. Promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and helps to generate winnings and thus, cannot be withdrawn as part of the winnings. All promotional funds will be deducted from your winnings by the Casino, and will not be returned to the account upon withdrawal. Upon withdrawing your winnings, the bonus amount will be removed from the total winnings amount.
3.6. Comp Points
3.6.1. Unless otherwise stated, all comp points are the subject to the following Terms and Conditions:
Comp points are accumulated by Player while playing games at the Casino except for the Live Dealer Titles.
Every $10 wagered a Player gets 1 Comp Point, whereas 100 Points = $1. The minimum redeemable amount of Comp Points is 100. VIP Players earn more comp points for every wager made, depending on the VIP class a Player is a member of. For more information, please address your VIP Agent. Comp Points availability may be changed depending on your Player status at Casino's discretion.
Comp Points have neither max cash out nor wagering once redeemed. A Player cannot claim match bonuses in addition to the comp points redeemed as both are considered as different bonus types.
3.6.2. Match bonuses cannot be claimed on top of the comp points redeemed as both are recognized as different types of bonuses.
3.6.3. Any comp points accrued before the first successful deposit, or any winnings derived from them are subject to the maximum cashout restriction of the no deposit bonus used.
3.7. Additional Terms and Conditions applicable to all the bonuses
3.7.1. Only players who have registered Real Money Accounts are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be suspended. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled and winnings void.
3.7.2. BoVegas online casino allows only one active account per person, family, household address, email address, credit card number.
3.7.3. Unless otherwise specified by the Casino; all promotional funds (bonus amount) stay in the house upon completing the wagering. Bonus money serves to enhance play and help to generate winnings; however, cannot be withdrawn as part of the winnings. The bonus will not be returned to the account but deducted from winnings by the Casino upon withdrawal. At the point of cashing out the winnings, all bonus money will be removed from the total amount of cash won by playing at the Casino.
3.7.4. In order to claim a promotion, the Player shall redeem one before placing any bets after successful deposit made. In case the promotion cannot be claimed for any reason, it is the Player's sole onus to contact Customer Support for assistance with redeeming above mentioned bonus. Shall the Player starts wagering the deposit made, s/he forfeits the right to claim any promotion on that particular deposit.
3.7.5. A promotion cannot be used in conjunction with any other promotional offer; all promotional offers are only available to those players to whom the offer was issued directly by the casino host. Promotional offers by email are for the intended recipient only and cannot be transferred. Promotional offers via email, phone or mail are extended only to the player whom the correspondence is addressed.
3.7.6. Shall the player decide to use bonuses to accumulate a feature guarantee within a game, or additional bonus rounds in slot games, and funds an account or uses extra bonus to reach the bonus rounds, any earnings from such rounds / features would be considered as void.
3.7.7. Bonuses might be void at the discretion of the management if abuse of promotions is suspected. Fraudulent bonus claims or withdrawals will result in the player account being closed for security reasons.
3.7.8. Unless otherwise stated under bonus terms and conditions, playing on the following games while on a bonus will void all winnings accrued while using a bonus: Baccarat, Craps, Pai Gow Poker, Pontoon 21, Sic Bo and War. Such games are considered as excluded from all the promotions. Please address to the Terms and conditions to the bonus used for details on the included games.
3.7.9. If a Player decides to take a bonus or promotion, it is the Player's sole responsibility to check that any associated wagering requirements are met by contacting Customer Support before requesting a cash-out. Failure to meet the wagering requirements will result in the withdrawal request being denied.
3.7.10. Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:
Slots, Video Slots, Keno and Scratch Cards - 1.00
Card Games - 0.25
Video Poker - 0.25
Roulette - 1.00
For example, $1 wagered on Slots will reduce the wagering requirement by $1, while $1 wagered on Video Poker will reduce the wagering requirement by $0.25.
3.7.11. If a bonus has a time frame and the conditions are not met within this time frame, the bonus and any winnings from the bonus will be removed.
3.7.12. If players do not wish to receive bonuses, then they can play with no restrictions by simply not redeeming any coupons. If a coupon is claimed by error/mistake, please contact Customer Support by email, phone or Live Chat before depositing or playing so that an account can be adjusted accordingly.
3.7.13. Utilization of a coupon shall be deemed to represent acceptance of all terms and conditions associated with the use of promotional coupons stated above. Players are not required to use coupons when depositing and should not do so without a complete understanding of these terms and conditions.
3.7.14. The Company reserves the right to amend these Terms and Conditions at any time without notice to the player. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is player's responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should a player be unclear about any point relating to a specific promotion, it is player's responsibility to contact Customer Support Department and gain a full comprehension before accepting a promotion.
3.7.15. Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
3.7.16. The management reserves the right to disqualify certain countries or individual players from promotional offers. Players who use systems or strategies designed to defeat the Casino may have bonuses revoked and be subject to further sanctions, at the discretion of the BoVegas online casino management.
3.7.17. Casino reserves the right to modify / change these terms and conditions at any time, the bonus is on the player to keep up to date with changes and modifications made.
3.7.18. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you as a Player and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
4. Network progressives
Apart from regular slot games, BoVegas offers PROGRESSIVE games, implemented in the software.
4.1. Only deposited money can be used to play progressive slot games at BoVegas. No bonuses apply. If the player has a bonus code redeemed, he/she will not be eligible to play progressive slot games until his/her balance is less than $1 with completed wagering requirements. Any winnings gained in progressive slot games with bonuses applied will be annulled upon requesting a withdrawal due to violation of rules and playing excluded games.
4.2. List of progressive games:
- Aztec's Millions
- Caribbean Draw Poker
- Caribbean Hold 'Em
- Caribbean Stud Poker
- Jackpot Cleopatra's Gold
- Jackpot Pinatas
- Let 'Em Ride
- Shopping Spree II
- Spirit of the Inca
5. Rules applied to slot tournaments
5.1. Access to Slot Tournaments:
5.1.1. A Buy-In for a Slot Tournament can only be made with deposited money. The Buy-In amount will be deducted from the real balance on your playable balance. Please note that deposited money with any kind of bonus applied on it cannot be used for a Buy-In (Match Bonuses, Comp Points, Free bonuses, Cash Back)
5.1.2. Should the Slot Tournament be cancelled on any occasion, the Buy-In amount will be reimbursed to the player's playable account at BoVegas.
5.1.3. Slot Tournaments cannot be entered through the use of No Deposit Bonuses / Free Chip bonuses, unless otherwise stated in the terms and conditions of those particular bonuses.
5.1.4. None of the CashBack bonuses can be used to access Slot Tournaments, unless otherwise stated in the terms and conditions of the CashBack.
5.1.5. In case of disconnection from the software while being on a play at Slot Tournament, none of slots will spin further on the Player's behalf. Once reconnected within the Tournament time frame, the Player would be able to continue playing further. Should the player be unable to reconnect to the Slot Tournament within stated time frame, the total of Win Box would remain static and would equal to the one left at the moment of disconnection.
5.1.6. Once the Slot Tournament launches, Tournament Credits are given for the whole Tournament time.
5.1.7. The player having the max highest amount of earned credits within the Tournament becomes the Slot Tournament Winner.
5.1.8. Credits Earned in the Slot Tournaments cannot be transferred to the Player's playable account at BoVegas and are considered invalid outside the participated Slot Tournament.
5.1.9. Credits earned during the Slot Tournament differ from the Player's playable balance and cannot be cashed out from the casino account.
5.2. Free Roll Tournament Rules:
5.2.1. Free Roll Tournament stay for the Slot Tournaments, where the player is not required to pay a fee for registration.
5.2.2. All Players considered to be excluded from claiming promotions, cannot participate in Free Roll Slot Tournaments on any occasion.
5.2.3. Any generated winnings from the Free Roll Tournaments can be used by the Player for playing in real mode at BoVegas. As such, these earnings have a limit on the cash-out attached:
184.108.40.206. Min withdrawal amount equals $100. All the winnings below $100 are non-cashable.
220.127.116.11. Max cash-out amount equals $1000. All the earning above $1000 will be void due to reaching the max cash-out rate of the Slot Tournament payout.
5.3. Slot Tournaments Prizes:
5.3.1. Slot Tournament credits earned by playing access through a No Deposit Bonus will be annulled and all associated winnings considered void, unless otherwise stated in particular Slot Tournament Rules.
5.3.1. Prizes gained from the Slot Tournaments are transferred to the Player's playable balance as real cash with no playthrough attached and can be withdrawn from BoVegas.
5.3.3. Should a bonus be used before participating in the Slot Tournament, the terms and conditions of the initial bonus would still be applicable.
5.4. Slot Tournaments with Entry Restricted by Password:
5.4.1. Particular Slot Tournaments would require a password to be entered for unlocking. Such Slot Tournaments are called Restricted Slot Tournaments. Such Slot Tournaments might be designated for particular player classes only. Passwords to above mentioned Restricted Tournaments should be provided to the players solely by BoVegas representatives by emails, phone calls, or through live chats.
5.4.2. Should the passwords and following Entries to Restricted Tournaments be gained through sources other than BoVegas, the Players entry would not be considered as a valid one to the mentioned Tournament and, consequently, would disqualify the participant from gaining winnings generated by playing during the Tournament. Players, using passwords, not sent through BoVegas communication facilities might have their playing accounts suspended permanently due to fraudulent use of services.
6. General terms and conditions of playing at BoVegas online casino
6.1. BoVegas Casino makes no representations or warranties, implicit or explicit, as to the Player’s legal right to participate in any of its games, nor do any of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion, or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
6.2. BoVegas Casino employees, licensees, distributors, affiliates, wholesalers, subsidiaries, advertising, promotion, or any other agencies, media partners, retailers, and members of their immediate families are not eligible to participate in Casino games. A Player is only allowed to enter the Casino for the private online gambling uses. It's prohibited to use the Casino for professional or commercial use.
6.3. A player is only allowed to enter the Casino for his/her private online gambling uses. It's prohibited to use the Casino for professional or commercial use.
6.4. BoVegas Casino Online Casino reserves the right to terminate a Player’s account for any reason and at any time without giving any notice to the Player. BoVegas Casino Online Casino also reserves the right to void any winnings and nullify any balance in Player’s Casino account in any of the following circumstances:
6.4.1. If evidence suggests that a Player has more than one active account at BoVegas Online Casino.
6.4.2. If a Player provides incorrect or false information during their registration process.
6.4.3. Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) the Player used to make a deposit into the account.
6.4.4. If a Player participated in a Casino bonus program and requests a withdrawal without fulfilling the requirements of that particular promotion.
6.4.5. If a Player is not of legal age.
6.4.6. If a Player resides in a jurisdiction where participation in the Casino is prohibited, as stated in the BoVegas Casino Terms and Conditions.
6.4.7. If a Player permitted someone else to play using their BoVegas Casino account, whether it was done intentionally or unintentionally.
6.4.8. If a Player has used unfair external factors, taken advantage of our services, or colluded with others to gain an unfair advantage, etc., the BoVegas Online Casino reserves the right to block the account from using our promotions. Furthermore, the BoVegas Online Casino may freeze the winnings and return the deposit to the customer.
6.4.9. If a Player was found wagering through any means other than the Casino's interface or using any automated betting system, bot or software designed to hack the Casino. Wagers must be placed only through the Casino software. Any wagering through other means, including the use of a "robot" Player is strictly forbidden. If a Player is found using any additional program that the Casino didn't supply, the Casino reserves the right to cancel and void all of their wagers retroactively, suspend their account and/or take further associated actions.
6.4.10. If a Player was found cheating the system in order to walk away with more bonuses than he/she is entitled to or found marketing offers for new users and signed up for them multiple times.
6.4.11. If it has become known to the company that a Player has played under any of the circumstances listed under this section within the group of our Casinos.
6.4.12. If a Player charged back or reversed any of the deposits made in the Casino or in the other BoVegas Casino sister Casinos operated by the platform.
6.5. As BoVegas Casino Online Casino encourages responsible gambling, Players may request to be excluded from our software or to set a deposit limit at any time.
6.6. Your privacy is extremely important to us. All Players can decide to unsubscribe from any form of marketing communications, including email, text messages, or phone calls at any time. Please note that all transactional messages related to your account will still be received, as they are considered account information and are not a part of our marketing communication.
6.7. BoVegas Online Casino does not have any control over any associated third-party marketing communications, including but not limited to affiliate campaigns, promotional or marking agencies, etc. If a Player feels he/she has been victimized by spam activities resulting from a third-party advertising and/or a promotional campaign published by the Casino facilities, we strongly recommend contacting Customer Support at BoVegas Casino. We will make everything in our power to address the corresponding third-party affiliate company and have Player’s details taken out from their database to stop any additional possible marketing communications. BoVegas Casino cannot guarantee any definitive solution and resolution in regards to any third-party complaints. BoVegas Casino Online Casino would not be held accountable and/or liable for any possible errors in the Terms and Conditions advised by a third-party marketing agency or website.
6.8. The Casino reserves the right to deny, cancel, or alter any bonuses at any moment without prior notification. It is player's responsibility to check the Bonus T&C before starting to play with it.
6.9. BoVegas Casino will not be held accountable or liable for any possible computer or Internet malfunctions using the non-approved Casino means. All winnings gained as a consequence of either system malfunction or game error will be null and void.
6.9.1. In the event a game is interrupted or disconnected at any time, the game will be resumed from the point before it was disconnected. The result from the previous game should be displayed once the Player starts the game again. If the Player gets disconnected from the Casino's server mid-game, the Player will be able to continue and complete that game exactly as if he/she had never left. If the BoVegas Casino server does not receive information on the Player’s bet and is, therefore, unable to process it, the Player’s balance will not get deducted, and the Player will be able to see the result of their last wager.
6.9.2. Players may play one pending game at a time. In case a Player has multiple games pending, any account balance may be forfeited.
6.10. By accepting any prize and/or winnings from the Company, the Player consents to the use of their name for advertising and promotional purposes without additional compensation except where prohibited by law.
6.11. Unless stated otherwise, the maximum win from any single spin is at a multiple of 50,000 times your bet per line. This consists of any free spins or other features that may be associated with a single spin.
6.12. If the Player has any dispute he/she wishes to file in regard to the outcome of a particular game, he/she must submit a complaint to BoVegas Casinos in writing within 10 days. BoVegas Casino’s Support representatives will make sure to check the game report and advise accordingly regarding the outcome of the game. In the event a discrepancy between the result showing on the Player’s Casino software and the Casino's server software is found, the result shown on the Casino's server software will determine the conclusive and definite result of the Game.
6.13. Any applicable taxes on any winnings that such Player collects from BoVegas Casino, are under the Player sole responsibility. If a Player is found cheating or attempting to defraud the Game in any way, or if the Player is found making false and/or malicious comments with regard to BoVegas Casino, the Casino reserves the right to advertise those actions along with the Player’s identity and email address, in addition to transferring Player’s information to other Casinos, banks, credit card companies, and to the appropriate agencies.
6.14. All Terms and Conditions contained here represent the complete, final, and exclusive agreement between you as a Player and the Company and supersedes and merges all prior agreements, representations, and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
6.15. The Casino does everything possible to protect its customers and their data. To ensure players' privacy and security, the Casino utilizes the latest technology in accordance with the GDPR. This implies that players' personal information, including password, username, emails, and banking data is fully protected by the latest 256-bit SSL encryption.
6.16. From 25.05.2018 BoVegas Online Casino will enforce the General Data Protection Regulation (hereinafter - the GDPR), the new European legislation meant to replace the 1995 Data Protection Directive. The GDPR, which can be read in full on the CNIL website, is the new Europe-wide law governing the use and handling of individuals’ personal data.
7. Violations of terms and conditions
7.1. The Casino has the right to suspend your account in the case the Casino is suspecting you in any form of collusion, syndication or fraud during your use of the Casino platform, website and/or services.
7.2. We also have the right to withhold your account balance, close your account permanently, or block any winnings, pay-outs or bonuses which were affected by any of the suspicious activities.
7.3. The following actions will be considered a violation of the BoVegas Online Casino’s Terms and Conditions but are not limited to this list. Consequences may lead to the termination of the Player's Casino account and to the confiscation of the Player’s winnings:
7.3.1. If a Player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold or cancel any of the deposits made with us.
7.3.2. If a Player has been found deliberately making a 'chargeback' or 'dispute' of funds deposited from the credit card into their Casino account; or has been found to have made a 'chargeback' or threatened to do so in any other online Casino or website. This includes verbal and written threats to dispute, chargeback, or stop transactions.
7.3.3. If a Player was found wagering through any means other than the BoVegas Casino interface, using any automated betting system, bot or software designed to hack the Casino or engaging in activities that give them a clearly unfair advantage while playing with an active bonus. Such activities include, but are not limited to, these: delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example, in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure.
7.3.4. If the Casino finds out about the Player’s membership in any group where the Player uses soft or any other services to obtain winnings.
7.3.5. If the Casino finds out the Player's account was negatively affected at another online gaming website.
7.4. We reserve the right to investigate any case in which may be found any existence of an element of suspicious or illegal activity.
7.5. Any kind of obscene language is not tolerated in our Casino. The Casino reserves the right to take any necessary steps when this policy is violated.
8. Vig live dealer games
8.1. Games following the Live Dealer category are all powered by Visionary iGaming live gaming provider.
8.2. Taking part in any of the site's Live Dealer Games will therefore mean you will be subjected to the licensing rules and regulations. We do not, in any way, manage or control Live Dealer games and thus do not license them.
8.3. BoVegas Casino is fully authorized to promote, market, allow and offer access to, and manage financial transactions with (i.e. permitting the transfer of funds to and from the player's account to and from a Live Dealer game) ViG Live Dealer Games.
8.4. Live Dealer Game integrity is under the sole responsibility of ViG Gaming. We are not responsible for any game transactions in relation to participating in Live Dealer Games. All Live events are broadcasted by ViG Gaming directly from Latvia.
9. Deposits at BoVegas
9.1. If a Player wishes to partake in Services and receive Match promotions, he/she will be required to make a deposit into their Playable Account from an account or source of which they are the account holder. Deposited funds may then be used by the Player to place bets or play games.
9.2. BoVegas Casino Online Casino accepts Visa and Master Card as a preferred payment method, as well as Bitcoin, Litecoin, and Ethereum. A Player is responsible for checking all payment options available using the Cashier. Processing transactions might be subject to pass-through fees. For more details regarding our paying methods, please consult the table
9.3. After placing their first deposit, a Player will be required to undergo a verification process and will be contacted over the phone by a member of our customer support team to confirm their account details. If the verification process is not completed, the Casino reserves the right to block Player’s deposits, void promotions and winnings, and cancel future withdrawals.
9.4. We are committed to securing your privacy, so any information related to the gambling industry won't be indicated in the charge description. After every deposit a Player makes, an email notification that includes the merchant will be sent to verify the deposit or contact Support regarding any transactions-related inquiries. We recommend a Player contact Customer Support to get assistance with any questions regarding the merchant.
9.5. If a Player attempts to use a payment method for which he/she is not the account holder of, BoVegas Casino Online Casino reserves the right to treat any deposit into the account as being invalid and any winnings generated from that specific deposit as void. By depositing into a Player’s Casino account, a Player consents not to make any chargebacks, reversals or cancel any deposits from their Player’s Account, and to refund and compensate the Casino for any unpaid deposits in addition to expenses incurred by us in the process of collecting the Player’s deposit in case one of the above events takes effect.
9.6. Player’s Account will not be used by the Player as a bank account, and should BoVegas Casino find that the Player deposits into that account and withdrawals from it without making any bets or gaming activity, BoVegas Casino Online Casino reserves the right to deduct an account administration charge, whether or not we decide to terminate or suspend the account.
9.7. The Casino doesn't allow any transfer from one Player's account to another.
9.8. A Player can set a deposit limit at any time using their personal Account Manager. A Player can increase/decrease the previously chosen limit; however, only once per week for daily / weekly limits and once per month for monthly deposit limits. A Player should notify the Casino 24 hours before changing the deposit limits.
9.9. BoVegas Casino fully acknowledges that mistakes could happen at any given time and is ready to examine your case if you suspect your card has been charged twice, charged mistakenly, or charged without your authorization. If the Casino finds your claim valid, you will be refunded accordingly. If you wish to cancel a transaction and request a reimbursement, please address Customer Support or send an email to: [email protected].
10. Withdrawal procedure at BoVegas online casino
General Terms and conditions for the withdrawal:
10.1. Withdrawal requests must be reviewed and approved by the BoVegas Online Casino’s finance department before being sent out as for payments. Upon making a withdrawal request, a Player will be required to send in valid identification documentation confirming Player’s age and address. Withdrawal will only be processed for payment when BoVegas Casino has received all requested identification documents.
10.2. Acceptable identification documentation includes, but is not limited to:
- Copy of ID (Colored copy of both back and front)
- Color photo of the front and back sides of the credit card used for making deposits at BoVegas Casino Online. The Company requires only first 6 and last 4 digits, the expiration date, the card holder's name on the front and the signature on the back. The rest can be covered.
- Credit Card Authorization Agreement (found on this link).*
- Payment Verification Form, filled in with all the necessary relevant information, used for the wire transfer (found on this link).**
- Utility bill, or any other official document that contains both Player's current physical address and their full name, not older than 3 (three) months.
** Please be informed that a copy of the voided check or online banking with bank details listed there might be requested for bank details validation (optional).
10.3. Withdrawal payment will only be made to a Registered Customer. The Player hereby authorizes BoVegas Casino and its designated agents to confirm their identity whenever it may be required and to clarify the Player's right to use the money that he/she has wagered at BoVegas Casino.
10.3.1. The Casino may withhold funds in Player's account until the Player's age is successfully verified. If the age verification process is not successful and a Player is found to be underage, BoVegas Casino will return all deposits made to the Player, voiding all winnings and/or bonuses generated by the Casino.
10.3.2. According to Anti-Money Laundering Regulations, a deposit should be wagered at least once prior to requesting a withdrawal.
10.3.3. In case a Player hasn't made a deposit in the last 90 days, a minimum deposit of $25 should be made and wagered at least once before a withdrawal can be paid. This also applies to any withdrawal. The Casino reserves the right to void and deem null any withdrawal originating from a deposit that is less than $25.
10.3.4. BoVegas Online Casino reserves the right to process any withdrawals from the accounts preferably using the method(s) used by the Player to fund their account, whenever possible. If the withdrawal process is delayed, BoVegas Casino will look for the best available method in order to process the withdrawal successfully.
10.3.5. Documentation approval is a one-time procedure that can take up to 3 business days. If the Casino finds any document to be missing, it will send an email to a Player with an updated list of necessary documents needed to be provided to the Casino finance department for the verification process. If a Player does not comply or fails to provide the proper documents within the time frame mentioned above, the BoVegas Casino might deny any withdrawal request until such documentation is supplied. Once the Casino's finance department approves the documents, a Player may request a withdrawal. It usually takes up to 3-7 business days for BoVegas Casino finance department to process a withdrawal for a client. All Withdrawals will stay in the Player's BoVegas Casino account until all the relevant security checks have been successfully made. The minimum withdrawal amount available at BoVegas Casino Online Casino starts at $100, whereas the maximum withdrawal amount might vary depending on the payment method selected. For more information, please consult the table:
10.3.5.1 BoVegas Casino allows a maximum payout of up to $2000 per week. VIP Players, enjoy a higher maximum weekly payout. For more information, please consult your VIP Account Manager.
FEES AND LIMITATIONS IN WITHDRAWALS
BoVegas Online Casino does not charge the player any fees for any of his/her withdrawal methods, however, the player's payment processor or bank may levy a processing fee to the withdrawal which the player is responsible for.
Due to a third party processing policies and/or limitation weekly or monthly withdrawal amounts may vary. Please consult the table above for more information. BoVegas Online Casino reserves the right to send out the player's winnings in installments. Installment amount is calculated in accordance to the player's class. Player class is generally determined by depositing or the gaming activity of the player.
A portion of balance that has been removed is represented by a "Manager Withdrawal", that portion was removed since it was not eligible for withdrawal. A Manager Withdrawal amount could either exist due to Bonus funds, which are non-cashable, or if the player exceeds the Maximum Withdrawal Amount on his/her last bonus, with excess funds removed.
BoVegas Online Casino reserves the right to disqualify any player's winnings in cases where one or more of the following incidences occur:
- If evidences suggest that a Player has more than one active account at BoVegas.
- Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) a player used to make a deposit into the account.
- If the casino finds that the same payment method is being used by more than one person (e.g. - Two players using the same Credit card).
- Incorrect or false registration information.
- If a Player has authorized or allowed another individual to use their own Casino account (intentionally or unintentionally).
- If a player purposely “charged back” or reversed any of the deposits made in the casino or in the other BoVegas sister casinos operated by the platform.
- If BoVegas Online Casino determined that a player made use of a system that was designed to defeat the casino (this includes machines, computers, software or any other automated system).
Players will be reimbursed all their deposits and accounts will be terminated indefinitely.
11. FEES AND LIMITATIONS IN WITHDRAWALS
11.1. BoVegas Online Casino does not charge the player any fees for any of his withdrawal methods, however, the player’s payment processor or bank may levy a processing fee for the withdrawal which the player is responsible for.
11.2. Due to third-party processing policies and/or limitations weekly or monthly withdrawal amounts may vary. Please consult the table above for more information. BoVegas Online Casino reserves the right to send out the player’s winnings in installments. The installment amount is calculated in accordance with the player’s class. Player class is generally determined by depositing or the gaming activity of the player.
11.3. A portion of the balance that has been removed is represented by a "Manager Withdrawal", that portion was removed since it was not eligible for withdrawal. A Manager Withdrawal amount could either exist due to Bonus funds, which are non-cashable, or if the player exceeds the Maximum Withdrawal Amount on his/her last bonus, with excess funds removed.
11.4. BoVegas Online Casino reserves the right to disqualify any player’s winnings in cases where one or more of the following incidences occur:
- If pieces of evidence suggest that a Player has more than one active account at BoVegas.
Any mismatch or discrepancy between the name on the Player's Casino account and the name on the credit card(s) a player used to make a deposit into the account.
- If the casino finds that the same payment method is being used by more than one person (e.g. - Two players using the same Credit card).
- Incorrect or false registration information.
- If a Player has authorized or allowed another individual to use their own Casino account (intentionally or unintentionally).
- If a player purposely “charged back” or reversed any of the deposits made in the casino or - in the other BoVegas sister casinos operated by the platform.
- If BoVegas Online Casino determined that a player made use of a system that was designed to defeat the casino (this includes machines, computers, software, or any other automated system).
11.5. Players will be reimbursed for all their deposits and accounts will be terminated indefinitely.
- If pieces of evidence suggest that a Player has more than one active account at BoVegas.
12. MALFUNCTION, SYSTEM, OR HUMAN ERROR
12.1. BoVegas Casino Online Casino reserves the right to void any winnings that were generated as a result of a hardware/software error, malfunction or human error. In the event of any of such malfunctions or errors, all wagers will be voided.
12.2. The Casino does not take responsibility for any malfunctions relating to hardware, network, telephone line or system or the Internet. The Casino is not liable for any winnings resulted from these errors and such winnings are subject to further investigation and annulment.
12.3. Upon multiple withdrawal requests, BoVegas Casino Online Casino reserves the right to combine the total amount of withdrawals requested, into as few requests as possible to allow faster payments, and up to the allowed maximum amount to be paid per week.
13. Contacting us
13.1. The player may contact the Customer Support Department 24/7 by addressing live chat, calling the toll-free "US number: +1 347 778 0761" or sending an email to [email protected]. Please note that all calls to our Customer Support Department are recorded for quality and security purposes.
13.2. Please add [email protected] and [email protected] to your safelist group so you can receive important information about your account and our exclusive offers.
13.3. Governing law All of these Terms and Conditions must be managed by, interpreted and enforced with regards to the regulations of the country of United Kingdom, without the need for respect to its conflict of regulations and/or requirements.